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Tag: customer service

InnStyle Receives the 2026 ALP Allied Partner Award of Excellence

The digital “Allied Partner Award of Excellence” badge is a striking dark-blue hexagon with a vibrant orange ribbon. The bold “ALP” logo arches gracefully, enhanced by a warm orange gradient. With its clean lines and white typography, this contemporary design exudes prestige and recognition, perfectly capturing the essence of an esteemed award due to quality service.

InnStyle is proud to share that it has been named a 2026 recipient of the Allied Partner Award of Excellence from the Association of Lodging Professionals. This award recognizes companies that consistently support the hospitality industry through dependable, high-quality service, excellent wholesale hotel supplies, strong relationships, and a commitment to helping lodging properties operate at their best.

The ALP is a professional organization that brings together lodging operators and industry partners. Its Allied Partner Award of Excellence highlights vendors who don’t just supply products but actively contribute to improving hospitality operations and guest experiences. For property owners and staff, it’s a meaningful recognition because it reflects real-world performance, not just promises.

InnStyle has been serving the hospitality industry for 74 years as a family-owned, family-operated business. Over time, InnStyle has evolved to better support hospitality teams by providing reliable wholesale hotel supplies, honest guidance, and quality service that simplifies day-to-day operations.

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Posted on May 8, 2026May 7, 2026Categories Hospitality Industry, In The News, Trade ShowsTags Allied Partner Award of Excellence, ALP, customer service, Hospitality Customer Service, wholesale hotel supplies

The Strong and Positive Effect of a Culture of Service on Hospitality

Culture of Service

A strong culture of service has been having an impact on hospitality and businesses in general. Have you noticed that many companies seem to be changing their public perception to both employees and customers?  It seems to be a common trend in the news these days. Starting with the leadership at the top, positive changes have been occurring like providing more comfortable workspaces, diversity, and team building activities to create more cohesion among co-workers.  This positive effect leads employees to value their job and company more, want to stay long-term, and have a better attitude about their day-to-day life.  This can be largely credited to a focus on an effective “culture of service.”

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Posted on February 10, 2023December 10, 2024Categories Bedding, In The News, Vacation RentalsTags customer service, Hospitality Customer Service, Hospitality Guests, Servant Leadership

8 Essential Details for Running a Good Restaurant

A few years ago, there was an American Express ad where celebrity chef Rocco DiSpirito unleashed a scary statistic for anyone interested in running a good restaurant: 90 percent of all eateries fail within their first year. The good news is that there’s no evidence that figure is true. The bad news is that the actual numbers aren’t much more encouraging. Only 20 percent of all restaurants make it past the five-year mark. There are some major factors that can make or break a restaurant – food quality, management, location – but there are also some smaller steps you can take to help ensure your success.

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Posted on March 31, 2017December 10, 2024Categories Hospitality Tips, Frequently Asked Questions, PropertiesTags customer service, Hospitality Restaurants, Menu Design, Music and Lighting, Restaurants, tablecloths, Tableware

Helping Customers Choose the Best Products

Young couple standing at hotel corridor upon arrivalAt InnStyle, the staff live by a simple rule:

Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.

When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.

That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.

They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.

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Posted on January 12, 2017March 11, 2025Categories Innkeepers & B&B Owners, InnStyle ProductsTags box spring covers, box spring encasements, box springs, customer service, Hospitality Mattresses, Hospitality Pillows, Hospitality Sheets, hospitality staff, Hospitality Towels, hotel mattress, sales representatives, Satisfied Customers

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