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Culture of Service

A strong culture of service has been having an impact on hospitality and businesses in general. Have you noticed that many companies seem to be changing their public perception to both employees and customers? It seems to be a common trend in the news these days. Starting with the leadership at the top, positive changes have been occurring like providing more comfortable workspaces, diversity, and team building activities to create more cohesion among co-workers. This positive effect leads employees to value their job and company more, want to stay long-term, and have a better attitude about their day-to-day life. This can be largely credited to a focus on an effective “culture of service.”

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Young couple standing at hotel corridor upon arrival At InnStyle, we live by a simple rule:

Treat our customers – whether they own hotels, beds and breakfasts, vacation rental properties or other commercial entity– as well as they would treat their guests.

When we speak to our customers in person, over the phone or via e-mail, we want to be certain they know how much we value their business.

That’s why we’re excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives us the opportunity to reconnect with long-time clients and meet future customers.

We find that our customers appreciate the time allowed to visit our booth, see what products we’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, we’re happy to let potential customers experience our products, and are always ready to answer their questions.

Continue reading Helping Customers Choose the Best Products →