The Strong and Positive Effect of a Culture of Service on Hospitality

A strong culture of service has been having an impact on hospitality and businesses in general. Have you noticed that many companies seem to be changing their public perception to both employees and customers? It seems to be a common trend in the news these days. Starting with the leadership at the top, positive changes have been occurring like providing more comfortable workspaces, diversity, and team building activities to create more cohesion among co-workers. This positive effect leads employees to value their job and company more, want to stay long-term, and have a better attitude about their day-to-day life. This can be largely credited to a focus on an effective “culture of service.”

Continue reading The Strong and Positive Effect of a Culture of Service on Hospitality →

8 Essential Details for Running a Good Restaurant

A few years ago, there was an American Express ad where celebrity chef Rocco DiSpirito unleashed a scary statistic for anyone interested in running a good restaurant: 90 percent of all eateries fail within their first year. The good news is that there’s no evidence that figure is true. The bad news is that the actual numbers aren’t much more encouraging. Only 20 percent of all restaurants make it past the five-year mark. There are some major factors that can make or break a restaurant – food quality, management, location – but there are also some smaller steps you can take to help ensure your success.

Continue reading 8 Essential Details for Running a Good Restaurant →

Helping Customers Choose the Best Products

At InnStyle, the staff live by a simple rule:

Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.

When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.

That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.

They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.

Continue reading Helping Customers Choose the Best Products →