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Tag: guest services

Tips and information for dealing with guests and providing them with an exceptional guest experience.

10 Hotel Industry Trends for 2019

Woman waking up at a bed and breakfast refreshed

Regular readers of our blog know that we believe there’s one key thing every innkeeper needs to offer their guests: a good night’s rest.

It’s been true as long as there have been inns and it will be true as long as people need a place to sleep.

But that doesn’t mean our industry never changes. Smart innkeepers know that guests’ tastes can change from season to season, year to year. Here are a few hotel industry trends you should keep an eye on in 2019.

Continue reading 10 Hotel Industry Trends for 2019 →

Posted on January 22, 2019January 17, 2019Categories For Innkeepers, TipsTags guest services, hospitality industryLeave a comment on 10 Hotel Industry Trends for 2019

It’s a New Year – Why Not Become an Innkeeper?

Breakfast Table in a bed-and-breakfast room

It’s a new year. 2018 has given way to 2019 and people are making resolutions. Stop smoking, lose weight, hit the gym every day.

As for you, you’re thinking about changing careers. You feel drained every day when you get home from work, and long for the day when you enjoyed your job.

Continue reading It’s a New Year – Why Not Become an Innkeeper? →

Posted on January 3, 2019January 3, 2019Categories Amenities, For InnkeepersTags bed and breakfast, bnb, guest services, innsLeave a comment on It’s a New Year – Why Not Become an Innkeeper?

Improve ROI by Personalizing Your Guests’ Experience

Family Checking In At Hotel Reception Smiling

It’s nice to be on a first name basis with a business.

While being addressed as “Mr.” or “Ms.” is a sign of respect, it can also feel like you’re being summoned to the principal’s office.

Your hotel guests likely feel the same way. They enjoy personalized service, whether they’re staying in a hotel or talking to their cable company.

Continue reading Improve ROI by Personalizing Your Guests’ Experience →

Posted on March 23, 2018May 9, 2018Categories For Innkeepers, TipsTags care tips for innkeepers, guest services, hospitality industryLeave a comment on Improve ROI by Personalizing Your Guests’ Experience

Innkeepers Know Repeat Guests Drive Long Term Success

In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.

Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.

“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.”

Continue reading Innkeepers Know Repeat Guests Drive Long Term Success →

Posted on December 21, 2017December 27, 2017Categories For Innkeepers, TipsTags care tips for innkeepers, guest services, hospitality industryLeave a comment on Innkeepers Know Repeat Guests Drive Long Term Success

How to Turn One-Time Guests into Loyal Customers

Couple doing the check-in at a hotel

Hotel, inn, vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.

Repeat customers are good business: it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.

Continue reading How to Turn One-Time Guests into Loyal Customers →

Posted on December 6, 2017December 15, 2017Categories For Innkeepers, TipsTags care tips for innkeepers, guest services, hospitality industryLeave a comment on How to Turn One-Time Guests into Loyal Customers

Add a Gift Shop to Your Inn

All Cotton Sheets
Your inn’s comfortable sheets are a great item to sell in your gift shop.

If you are an innkeeper and you have a shelf or a corner of a room in your property, you should consider using this space for a gift shop. Gift shops are a great way for innkeepers to earn a little extra income. You do not need a lot of space, just a small area in which you can display some products that you may currently be using in your inn. Many of our innkeepers have been using our InnStyle 600 Wrinkle Free Sheets for the beds in their bed and breakfasts or inns. Their guests love these sheets, comment how wonderful they are to sleep on and want to purchase them. On a shelf, a set of sheets can be displayed with a list of sizes and prices. You can take orders to be shipped direct to your customer by InnStyle. It really is that easy!

Continue reading Add a Gift Shop to Your Inn →

Posted on March 31, 2014March 31, 2014Categories For Innkeepers, TipsTags cotton sheets, fine linens, guest services, hotel & inn supplies, innsLeave a comment on Add a Gift Shop to Your Inn

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