Tips and information for dealing with guests and providing them with an exceptional guest experience.
One of the primary goals of the hotel industry is making sure guests get a good night’s rest. They want their guests to have a relaxing experience and memorable stay. The hospitality industry is always looking for improvements to make sure guests are receiving the best experience possible. The following is a list of ten trends that the hotel industry could expect to see for 2019.Continue reading →
It’s a new year. 2018 has given way to 2019 and people are making resolutions. Stop smoking, lose weight, hit the gym every day.
As for you, you’re thinking about changing careers. You feel drained every day when you get home from work, and long for the day when you enjoyed your job.
It’s nice to be on a first name basis with a business.
While being addressed as “Mr.” or “Ms.” is a sign of respect, it can also feel like you’re being summoned to the principal’s office.
Your hotel guests likely feel the same way. They enjoy personalized service, whether they’re staying in a hotel or talking to their cable company.Continue reading →
In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.
Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.
“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.”Continue reading →
Hotel, inn, and vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.
Repeat customers are good business because it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.
If you are an innkeeper and you have a shelf or a corner of a room in your property, you should consider using this space for a gift shop. Gift shops are a great way for innkeepers to earn a little extra income. You do not need a lot of space, just a small area in which you can display some products that you may currently be using in your inn. Many of our innkeepers have been using our InnStyle 600 Wrinkle Free Sheets for the beds in their bed and breakfasts or inns. Their guests love these sheets, comment how wonderful they are to sleep on and want to purchase them. On a shelf, a set of sheets can be displayed with a list of sizes and prices. You can take orders to be shipped direct to your customer by InnStyle. It really is that easy!Continue reading →