The guest is the most important part of any hospitality business. They are what brings you to your job every day and help you make a living. Whether you are an innkeeper, a rental property owner, or a manager, you are directly interacting with and serving your guests daily. This could include making sure the guests’ bedding is properly washed, the necessary room accessories and amenities are in place, or that the meals being served are well-prepared. Your ultimate goal is to keep your guests satisfied and make them want to come back. It would also be nice if they were happy enough to recommend your business to their friends and increase your public image in a positive way. This blog will explain why customers give good reviews and how to handle negative reviews.
Tag: care tips for innkeepers
Unique tips and information that can be utilized by innkeepers to provide an exceptional guest experience.
Helpful Tips for Towel Washing
Towels are essential in making your guests feel comfortable with their stay, and they want their towels to feel as fresh and clean as possible. Have you given any thought to how you have been washing your towels? There are many different ways people go about washing them, but we have some helpful tips to offer you. You may already be using these, but maybe there are a few extra ideas we can offer you before the next time you go to the laundry room. Proper washing is important to keeping your towels fresh and making them last longer.
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Coverlets or Bedspreads: The Innkeeper’s Preference
Innkeepers are filled with many difficult decisions about how to best serve their guests. It can range from decisions about where their inn should be located to what type of food they should serve. This doesn’t even include all of the bedding decisions that have to be made. One of the most important decisions is deciding what to put on top of the bed. Fortunately, there are many choices that can be made for the top of the bed including coverlets, bedspreads, and quilts. To help you with this decision process, this blog article will take a look at what makes coverlets unique and how they compare to bedspreads. Continue reading Coverlets or Bedspreads: The Innkeeper’s Preference →
Bathrobe Benefits: Necessity or Luxury

Bathrobes are one of the few personal products that straddle the line between necessity and luxury.
On one hand, they’re the height of comfort. Few things say “Relax” like a bathrobe.
But bathrobes can have practical applications as well. In this blog post, we’ll look at some of the benefits of offering your guests bathrobes.
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Best Summer/Winter Blankets for Hot/Cold Seasons

The weather is changing in our corner of the world. Pretty soon, people will begin swapping shorts and sandals for sweaters and scarves.
And just as your wardrobe changes with the seasons, so too does your bedroom. The blankets you’ve been using all summer will likely not do the job in winter and vice versa.
In this blog post, we’ll look at the best blankets to use in hot and cold weather.
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What Is a Weighted Blanket and How Do They Work?

A few years ago, weighted blankets were just a fad item. Now, they’re everywhere, with more than two dozen companies manufacturing them.
These blankets are typically weighted with plastic pellets or grains of rice or buckwheat and can weigh anywhere from four to 25 pounds.
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How to Get Urine Out of Mattresses: An Ounce of Prevention

Accidents happen.
As an innkeeper, it’s a fact of life.
Drinks get spilled, kids get nosebleeds, and every so often, you find yourself having to figure out how to get urine out of a mattress.
We owe it to our guests to respect their privacy, but we also owe it to ourselves – and more importantly, to future guests – to make sure our rooms are cleaned properly.
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What Is a Standard Pillow Size?

Every night, you sleep on the same type of pillow. You know exactly how it should feel and exactly how to position it to get a good night’s rest.
But then you go out of town and find yourself sleeping on a different type of pillow. Maybe it’s filled with a different material – feathers instead of foam or vice versa – or maybe it’s smaller or bigger than the standard pillow size you’re used to.
Whatever the case, you soon realize that different people need different types of pillows. Pillows and pillowcases come in a range of different sizes. In this blog post, we’ll help you decide which one is the right size for you.
Standard
Standard pillows are perhaps the most common type of pillow, measuring 20 inches by 26 inches. They’re the pillows you’ll usually find on a twin or double bed.
When picking pillowcases for these pillows, don’t worry if you can’t find any labeled simply “standard.” Most are designed to fit both standard and queen-sized pillows without having to worry about sacrificing comfort.
Queen
Slightly longer than standard pillows, queen pillows usually measure 20 inches by 30 inches. Two of them will fit perfectly side by side on a queen-sized bed. But like we said earlier, everyone has their own preference when it comes to pillows. Many sleepers might sleep on a double bed but enjoy the extra length that comes from the queen’s standard pillow size. Not everyone that has queen size beds will use queen size pillows. It’s not uncommon for some properties to use standard size pillows on their queen size beds.
King
As you’d expect, king-sized pillows are designed to fit king-sized beds, with the standard pillow size for kings measuring 20 inches by 36 inches. Some sleepers might find a pillow this large too heavy and unwieldy for normal sleep, which is why you might want to consider using king pillows for decorative purposes paired with queen-sized pillows for sleeping. Some innkeepers even use 3 to 6 standard size pillows, depending on whether the bed is made with 3 or 6 sleeping pillows.
Pillowcase tips
How you deploy your pillowcases can play a role in how well your guests sleep. For example:
- Larger pillowcases allow guests to fluff and conform the pillow to their desired shape, especially if they’re sleeping on pillows with gussets. (A gusseted pillow is one that has rectangular panels along its sides for added thickness.)
- Use smaller pillowcases when you want a pillow to retain its height and volume, or in cases where you want to extend the life of an older pillow.
- Tuck the ends of the pillowcase tightly to add extra volume and height.
- Stuffing a big pillow into a smaller pillowcase will distort the pillow shape and make sleeping more difficult.
Different pillows for different sleepers
The position in which people sleep is also an important consideration when choosing pillow sizes:
- Side sleepers – This category accounts for most of the population. People who sleep on their sides will do well with a firm or extra-firm pillow with an extra wide gusset to cover the distance between the ear and shoulder.
- Back sleepers – People who sleep on their backs tend to do well with thinner pillows, which can cradle the head without lifting it too much.
- Stomach sleepers – Sleeping on your stomach can strain your lower back. People who tend to sleep in this position should opt for a thin, soft pillow…or no pillow at all.
There may be such a thing as the standard pillow size, but there’s no such thing as the standard pillow. The right pillow size, shape and fill can make a world of difference to guests seeking a good night’s sleep. Let InnStyle help you find pillows that are right for your establishment.
No matter the pillow size, shape or material, we’re confident we have the pillows and pillow protectors you need to make sure your guests wake up feeling refreshed.
How Often Do Hotels Replace Pillows?

How long have you had the pillow you sleep on every night?
Two years? Four years? Six?
When you check into a hotel, the pillows you sleep on will likely be much newer, as hotels replace pillows fairly frequently.
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How to Get Blood Out of Sheets
As stains go, blood is one of the worst.
It’s easy to see a blood stain and feel like Shakespeare’s Lady Macbeth, driven to the brink of madness by that spot that…just…won’t…come…out.
But getting blood stains out of hotel bed sheets doesn’t have to feel like an impossible task. Whether the stain is fresh or has had time to soak in overnight, there are numerous methods for restoring your sheets to pristine condition.
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