Technology is continuing to have a greater influence in society as each day passes by. It feels like new innovations and advancements are occurring every time you turn on the news. One of those sectors that has been gaining a lot of attention is artificial intelligence. This looks like it will play a major role in the future of civilization and will have a broad impact on many industries including hospitality. It will be important to be aware of how artificial intelligence can help make business operations run smoother and more efficiently in the years to come. This blog will explain how artificial intelligence can help enhance customer service, improve cleanliness, upgrade security measures, and boost office operations across the industry.
Customer Service
Chatbots and virtual assistants that are influenced by artificial intelligence will be able to offer customers
guidance for booking reservations, answering general questions, giving recommendations, etc. Artificial intelligence bots will be able to answer customer questions and comments on forms like social media and e-mails. This will be helpful to your staff because it will give them more free time to focus on other pressing issues. This type of technology will also have the capability to understand the preferences of guests, including dietary restrictions, room temperature, and other kinds of amenities that would be best for them.
Cleanliness and Sanitation
Artificial intelligence will also be able to help with cleaning and sanitation efforts throughout the
property. Robots will have the ability to speed up and increase the efficiency of the cleaning process by utilizing powerful cleansers and ultraviolet lights to help clean and sanitize rooms. Artificial intelligence will also reduce the need for humans to be in hazardous environments such as cleaning up spills that may have dangerous chemicals or fluids that may contain bacteria or viruses. Hotels have already started implementing this kind of artificial intelligence by using robotic vacuum cleaners and using software that that can maximize cleaning schedules based on occupancy levels.
Safety
Artificial intelligence can help improve the safety and security of your property. It can be used in surveillance systems to monitor and alert staff if an issue arises such as suspicious behavior or unusual activity. Facial recognition is also becoming more of a trend which will help protect the identity and privacy of guests while helping to quicken and improve the check-in processes. Artificial intelligence is also advantageous at improving cybersecurity. It helps your network by being able to rapidly analyze major amounts of data to help detect suspicious cyber activity and malicious viruses. It will also be able to help with protecting guest data by detecting and preventing credit card fraud and identity theft.
Office Operations
Artificial intelligence will be able to help improve operations throughout the property. It will give a boost to efficiency, productivity, and sustainability. It will be able to take over certain administrative tasks which will help reduce human error and provide some additional and reliable labor in an industry that has had trouble providing adequate staffing levels over the years. It will also be able to help with marketing strategies. Artificial intelligence will be able to analyze large volumes of data including guest preferences, feedback, and book trends to help customize marketing messages and run promotions targeting their personal preferences. This can increase reservations and incentivize repeat business.
Artificial Intelligence and Technology are the Future
Along with artificial intelligence, technology will continue to rapidly develop in the future. InnStyle offers a wide range of electronic hospitality products to help their customers keep up with the current trends. Please give InnStyle a call if you have questions about technology in hospitality or general hospitality questions. Their account managers will be able to help you and offer their own advice and recommendations. They can be reached at 267-354-6020 or 800-877-4667. Their website is https://www.innstyle.com/.