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Tag: hospitality staff

From “It Was Fine” to “I’ll Be Back”: The Hidden Details That Define a Guest Experience

A luxurious bathroom vanity area, featuring a modern chrome faucet, a dark tray with miniature toiletries, and pristine white towels that enhance the guest experience. The soft, ambient lighting reflects off the light-colored countertop and large illuminated mirror, creating an inviting atmosphere. The organized arrangement and natural greenery add a touch of comfort and elegance, suggesting a well-maintained, spa-like environment.In today’s hospitality landscape, the difference between a forgettable stay and a remarkable one is rarely about major amenities. It’s about execution, specifically, how well a property delivers on the details guests interact with every day. Increasingly, people scrutinize and publicly share those details, shaping perceptions long after checkout.

For hospitality property owners and staff, this shift presents both a challenge and an opportunity. Guests are no longer just evaluating what you offer; they’re evaluating how it works, how it feels, and whether it aligns with their expectations. Nowhere is this more apparent than in the bathroom and other high-touch areas of the guest experience.

To understand how small details influence guest perception, it helps to compare three types of stays: frustrating, acceptable, and exceptional.Continue reading →

Helping Customers Choose the Best Products

Young couple standing at hotel corridor upon arrivalAt InnStyle, the staff live by a simple rule:

Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.

When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.

That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.

They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.

Continue reading →