Hospitality Pillow Care: Spot Mold, Maintain Cleanliness, and Know When to Replace

A pillow may seem like a small detail in a guest room, but it has a significant impact on comfort, sleep quality, and overall guest satisfaction. In hospitality, even the most luxurious bedding loses its appeal if the pillows are stained, musty, or uncomfortable. Proper hospitality pillow care goes far beyond fluffing and occasional washing; it’s about preventing hidden issues like mold and knowing exactly when to replace pillows to maintain high hygiene standards and guest trust.

This guide will help hospitality property owners and staff identify mold on pillows, properly care for them, and recognize when it’s time to discard and replace them.

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3 Christmas Gift Ideas for Innkeepers

The life of being an innkeeper is extremely busy. So busy, in fact, that while the rest of America was braving the crowds on Black Friday, you were at work, immersed in the busiest travel weekend of the year.

Now, with a limited amount of shopping days left until Christmas, you’ve begun to feel the pinch. You need to buy gifts for your loved ones, but you just don’t have the time.Continue reading →

3 Important Ways of Following the Proper Pillows Procedure

The pillow is the cornerstone of the most important thing you can offer guests: A good night’s sleep. According to a survey by the National Sleep Foundation, 91 percent of all participants listed a pillow as the most important part of getting a proper night’s rest.

And a comfortable pillow is a well-cared-for pillow. That’s why this blog will look at the proper pillows procedure: how to clean them, particularly how to wash down pillows. And can you wash those made with memory foam?

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What Hospitality Products Should I Purchase First?

It’s one of the most common questions asked by potential customers: “We’ve just bought a new property. What hospitality products should we purchase first?”

Unfortunately, there’s no single correct answer to this question. In fact, InnStyle has questions of their own: How many rooms does your property have? Are you buying a property that was already in use, or building something new? Are you turning your home into a bed & breakfast? Or a country inn, where you’ll be serving breakfast and dinner?

By asking these questions, staff can gather the information they need to advise customers about the right hospitality products for their property.

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Helping Customers Choose the Best Products

At InnStyle, the staff live by a simple rule:

Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.

When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.

That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.

They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.

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Which Offers More Comfort: A Hotel, B&B or a Vacation Rental?

When the first economy hotels opened years ago, they catered to people whose top priority was price not comfort.

Their clientele were families on a budget, or business travelers moving from town to town and needing little more than a clean bed and bath.

But as time went on, these hotels began to upgrade. They provided free breakfast, bought better bath towels and duvets and – when the time came – began offering free WiFi. That’s why today’s traveler is expecting more, and often getting more for their money.

And it’s not just hotels. InnStyle has been advising their bed and breakfast customers for years that they must step up their game to compete.

B&B and country inn properties have always offered amenities, clean and well-put-together rooms, terrific breakfasts, and concierge services. (Innkeepers are very knowledgeable about their towns).

But as time has passed, hotels have also begun to offer breakfast and some amenities. (Although InnStyle has noticed this doesn’t always extend to bath amenities other then soap & shampoo, unless you ask for them specifically).

So if hotels are offering some of the same comfort amenities as bed and breakfasts, what’s the difference between a hotel and a B&B?

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