Hotel, inn, and vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.
Repeat customers are good business because it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.
Continue reading 4 Powerful Ways to Turn One-Time Guests into Loyal Customers →
At InnStyle, the staff live by a simple rule:
Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.
When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.
That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.
They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.
Continue reading Helping Customers Choose the Best Products →