At InnStyle, the staff live by a simple rule:

Treat their customers – whether they own hotels, beds and breakfasts, vacation rental properties, or other commercial entities– as well as they would treat their guests.

When they speak to their customers in person, over the phone or via e-mail, they want to be certain the clients know how much InnStyle values their business.

That’s why InnStyle’s excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives them the opportunity to reconnect with long-time clients and meet future customers.

They find that their customers appreciate the time allowed to visit their booth, see what products they’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, InnStyle’s happy to let potential customers experience their products, and are always ready to answer customer questions.

InnStyle is a Tempur-Sealy distributor, so their sales representative exhibits a mattress and box spring along with some printed material. They’re our mattress expert, and InnStyle is grateful to have them.

It’s exciting to speak to customers in person, and tell them about InnStyle and what staff can do for them. Those at InnStyle think it’s extremely beneficial to put a face to a person that may have only been contacted over the phone or via e-mail.

Besides, it’s just fun to socialize with these special people they have gotten to know over the years, and a treat to make new friends.

When meeting prospective customers, the company stresses that the staff are there for them. They ask if they’re looking for specific products, or if they want to see what is offered. Staff always tell customers that they’ll work within their means, showing them products that are on their wish lists, as well as things that might be closer to their budgets.

The company is lucky to have knowledgeable, caring staff, many of whom have been part of the team for several years, and know the value of good customer service.

If a customer is buying a new property, InnStyle will give them a list recommending the number of sheets, towels, etc. that they’ll need. Then staff go into detail, giving them as much time as it takes for them to feel comfortable with their purchases.

This hospitality company sends samples for them to look at and even wash, as well as color samples for towels or bedding. If they’re buying pillows, staff will send a box of different styles, fills, and prices.

InnStyle’s goal is to provide the best service and the best products to their customers. They believe that sticking to this goal has allowed their business to survive and thrive for the past 64 years.

InnStyle does care about their customers and enjoy doing business with them. The staff hope they feel the same! And if you think there are ways they can improve what they’re doing, let staff know in the comments section below. They’ll be happy to hear from you.