Hospitality is an industry that is often thought of as individuals opening doors to one another and caring for each other. Many individuals who pursue a career in this industry are often seen as very compassionate, friendly, outgoing, and caring. Kama muta is a term many readers may not be familiar with, but it is used to describe a warm, fuzzy feeling that individuals feel in their hearts when forming a good connection with others. Since hospitality is all about forming great relationships with guests, it is a good idea to educate team members about how they can display kama muta throughout their workdays. This blog will explain what kama muta is, when people may feel it, and how your staff members can help promote it.

What is Kama Muta

Kama Muta (Kah-muh Mut-ah) is a term that can often be described as “Being Moved by Love.” It is a term becoming more prevalent in the industry, along with others like slow travel. Some reactions that the human body may have when experiencing kama muta include a warm feeling, strong emotional intensity, chills, and goosebumps. Those who frequently experience kama muta may have strong desires to express their emotions by hugging others or mentioning how much someone means to them via text message. Kama muta can result from disappointing experiences as well, but the feeling is usually viewed as more positive and helps people develop stronger interpersonal relationships with one another, whether it be personally or professionally. Hospitality is all about showing kindness and compassion and opening your doors to guests, which makes it a great industry for displaying kama muta.

Examples of When Someone Could Experience Kama Muta in Hospitality

A guest may experience a sense of kama muta when traveling to a property for a weeklong stay because of a large business conference. Their week has been terrible, with one problem after another constantly occurring. Some of their luggage got lost at the airport, their rental car didn’t arrive on time, and the guest lost their smartphone. By Thursday, the property manager noticed the guest seemed to be visually distressed, and he asked what was wrong. The guest explains the horrible week to the manager that morning and goes about their workday. When the guest arrives back and checks into their personal room that evening, the manager brings a fresh dinner and delicious dessert, all paid for by the property as a kind gesture to help provide joy. The guest was elated and said this really made their week given all that occurred.

This is a story of two strangers getting to know each other over a week as one noticed that the other looked like they were having a rough time. Kama muta truly shows how compassionate and caring humanity can be. This is what true hospitality is all about as well. People helping one another and having a strong emotional presence.

How Your Staff Can Display Kama Muta

Employees may be able to show kama muta when interacting with guests in person, on the phone, over e-mail, or in a chat exchange.
Listening is key. Guests will want to explain their concerns, recommendations, and what they liked, so staff should be attentive and empathetic to a guest’s concerns.
Staff members should respond to guests with thoughtful words, follow-up inquiries, or a phone call about how the property has responded to their conversation.
As mentioned earlier, one of the primary focuses of kama muta is “being moved by love”, so employees should focus on making quality customer service, compassion, and friendliness a top priority when interacting with anybody on the property.

InnStyle is Here for Your Property

Kama Muta is a great topic that could pay dividends for your staff to become more aware of. It is always important to make sure the guest is being properly taken care of, and kama muta will help make your staff more aware of how your guests may be feeling. InnStyle knows that keeping the guests satisfied is the number one priority for the hospitality industry. That is why they offer such a large selection of hospitality products for your property to help take care of the guests. Please give InnStyle a call about any hospitality questions you may have and speak with one of their account managers. InnStyle can be reached at 267-354-6020 or 800-877-4667. Their website is https://www.innstyle.com/.