Guests want clean rooms. It’s a fairly obvious statement, and one that’s been proven by customer surveys.
Your customers expect your rooms and beds to meet their expectations, and if that doesn’t happen, they’ll complain to management and ask for a remedy: a different room.
We addressed this issue in our last blog post about clean white sheets, towels and bed bugs. A tired-looking room, with a worn carpet, faded draperies, broken blinds or ripped towels sends the wrong message. Every guest deserves a well-appointed and clean room every time.
What else do guests want? Here’s a list:
Continue reading Guests Want Clean, Comfortable Beds →