We live in a world of customization, where digital capabilities let us shape our preferences in every area of life: Our phones know our names, our cars remember our seat positions, and our coffee machines remember how to make us the perfect cup.
Consumers are so accustomed to having it their way that they expect these same highly personalized experiences when they’re away from home.
This is why it’s more critical than ever for innkeepers, hoteliers and vacation rental owners to create memorable, tailored sleep experiences for their guests. Here are some steps you can take:
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