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Post Crisis Adaptations for the Hospitality Industry

 

It’s getting to be that time of year when many people start to think about making vacation plans for the late spring and summer as the temperature begins to warm up and trees start to sprout their leaves again.  This year has been different with the travel restrictions and the impact it has had on people and businesses all over the United States and the world.  However, there is good news that can rise from this situation.

The desire to travel won’t disappear but where people choose to travel should change.  One trend that will most likely develop is the tendency to stay close to home.  It is expected that people will be under the impression that traveling farther distances would expose them to more viruses especially after many have been isolated in their homes for so long.  We should see a shift from people staying at large hotels and resorts in big cities to smaller inns and bed and breakfasts with fewer guests.  As a unique property owner, this will be a fantastic opportunity to highlight your post crisis adaptations.  You can advertise the increase in cleaning and sanitation that your housekeeping staff is taking to ensure you care about the health of your guests.

New Travel Trends

  • Smaller Properties with fewer people
    Cumulus Top Cover
  • Rural Environments
  • Campgrounds, cottages, glamping, and Conestoga Wagons 
  • Support for local business by staying close to home
  • Travelers will expect detailed information on cleaning processes
  • Gravitation towards modern minimalist room décor with less surfaces to be infected

Innkeeper Adaptations

  • Deliver breakfast to individual rooms or serve at separate tables
  • Happy hour or dinner can be served al fresco
  • Supplement amenities with hand sanitizer to go along with the shampoo, conditioner, lotion, etc, and/or provide hand sanitizer in the lobby or common area
  • Have masks on hand for guests as well as staff
    WPH Antimicrobial Towel
  • Wash ALL bedding including top of bed between each reservation
  • Use antimicrobial linens such as the WPH Antimicrobial Towel 
  • Switch to commercial-grade eco-friendly disinfectants that meet EPA standards
  • Spray disinfectants can be used on fabrics and soft surfaces between guests when laundering is not possible
  • Provide shoe racks at the door and slippers for use inside
  • Regular health checks on housekeeping and hospitality staff
  • Sanitize objects that are heavily touched between reservations such as room keys and switches on fans and lamps
  • Door knobs and light switches in common areas should be cleaned daily
  • Air out rooms if the weather is nice between guest reservations
  • Sanitize and place disposable covers over glasses, coffee mugs, and remote controls
  • Make cleaning process available on website
  • Offer a more customized experience catered towards each guest to make them feel at home

InnStyle: Keeping You One Step Ahead

The travel restrictions will have a major impact on the hospitality and travel industries both now and in the years to come.  As a manager in the hospitality industry, it’s important to adapt and be ready for the upcoming industry changes.  One of our goals at InnStyle is to help you be prepared for what’s to come.  If you have any other questions, please feel free to call and speak with one of our account managers.  We can be reached at 267-354-6020 or 800-877-4667.  Our website is https://www.innstyle.com/.

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Posted on April 24, 2020May 1, 2020Author isadminCategories Hospitality Ideas, In The News, TipsTags Coronavirus, covid19, travel trends

2 thoughts on “Post Crisis Adaptations for the Hospitality Industry”

  1. Kris Ullmer says:
    May 5, 2020 at 11:10 am

    THANK YOU InnStyle! You’ve put together a comprehensive list of travel trends and innkeeper adaptations which will inspire innkeepers to take a look at their guest services and see how these can be adapted for today’s travelers! Kris Ullmer, Assn of Lodging Professionals

    Reply
    1. isadmin says:
      May 5, 2020 at 11:38 am

      Thank you Kris. We are all in this together and we care so much about our customers and the industry. Thank you for all you do!!

      Reply

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