The guest is the most important part of any hospitality business. They are what brings you to your job every day and help you make a living. Whether you are an innkeeper, a rental property owner, or a manager, you are directly interacting with and serving your guests daily. This could include making sure the guests’ bedding is properly washed, the necessary room accessories and amenities are in place, or that the meals being served are well-prepared. Your ultimate goal is to keep your guests satisfied and make them want to come back. It would also be nice if they were happy enough to recommend your business to their friends and increase your public image in a positive way. This blog will explain why customers give good reviews and how to handle negative reviews.
Month: March 2020
How to Remove Stains-The Property Manager’s Guide
Stains are a nuisance that no one wants to deal with. They can happen when you least expect it. A scenario could be when you are preparing your inn for the next guests, and you suddenly notice a chocolate stain smeared on your table linen and the remnants of a spilled drink on your living room carpet. You try to act quickly by scrubbing it with a wash rag and soap and water. However, the thought crosses your mind- is there a more effective method for removing those stains? This blog will offer some ideas on how to effectively remove different types of stains.
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